Delivery & Returns

At HD Gazebos Ltd, we aim to deliver your heavy duty pop up gazebos and accessories safely, efficiently and at competitive rates. Below you'll find information about our UK delivery services, returns and refunds.

🚚 Delivery Information

UK Mainland Delivery

Standard delivery is usually 2–3 working days after dispatch. Delivery estimates may vary depending on the product, destination and courier service.

Delivery Charges

Delivery costs are calculated at checkout based on the weight of your order and delivery location.

Order Tracking

Orders are dispatched using tracked delivery services. Tracking details will be provided once your order has been dispatched, where available.

Multiple-Item & Package Orders

Orders containing multiple items or gazebo packages may be dispatched in separate parcels and arrive at different times. Tracking information will be provided for individual shipments where applicable.

🔄 Returns & Refunds

We want you to be completely satisfied with your purchase. If you need to return an item, please follow the information below.

14-Day Cancellation Rights

For eligible online purchases made by consumers, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us of your cancellation, you have a further 14 days to return the goods.

These rights are subject to applicable legal exceptions and do not affect your statutory rights regarding faulty or misdescribed products.

Condition of Returned Goods

Please return products carefully packaged, preferably in their original packaging, with all supplied components and accessories.

You may inspect and handle goods as reasonably necessary to establish their nature, characteristics and functioning. Excessive handling may result in a deduction from your refund where permitted by law.

Return Delivery Costs

For change-of-mind returns, customers are responsible for the direct cost of returning goods, provided this was disclosed before purchase.

Where goods are faulty, damaged or incorrectly supplied, we will meet reasonable return costs where required by law.

Refunds

For eligible cancellations, refunds will be issued to the original payment method, including standard outbound delivery charges where legally required.

Refunds will be made within the applicable statutory deadlines. Where goods are being returned, we may withhold reimbursement until we receive the goods or you provide evidence of having sent them back, whichever is earlier.

We aim to process approved refunds promptly, typically within 5–7 working days once the necessary return requirements have been met.

Faulty, Damaged or Incorrect Goods

If your gazebo or accessories arrive faulty, damaged or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and photographs of the issue.

Reporting a problem after 48 hours does not affect your statutory consumer rights.

We will review the issue and arrange an appropriate remedy in accordance with applicable consumer law.

📩 How to Arrange a Return

To request a return or report an issue, please contact:

Email: info@hdgazebos.co.uk

Please include your order number, the product concerned and the reason for your return, where applicable.

Our team will provide return instructions and the appropriate return address.

Your Statutory Rights

Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Business-to-business purchases may be subject to different contractual and statutory provisions.