Warranty & Guarantee Policy
At HD Gazebos, we take pride in supplying premium heavy duty pop up gazebos designed for durability, reliability and long-term performance.
Every PRO HD40 and PRO HD50 gazebo comes with a manufacturer's warranty covering eligible manufacturing defects, providing additional peace of mind with your purchase.
Our PRO HD50 range now benefits from an extended 5-Year Frame Warranty, providing long-term protection for our premium 50mm hexagonal aluminium gazebo frames.
Our manufacturer's warranties are provided in addition to your statutory rights.
1. Standard Warranty Coverage
PRO HD40 – 2-Year Frame Warranty
All PRO HD40 gazebos include a 2-Year Manufacturer's Frame Warranty covering eligible manufacturing defects affecting the aluminium frame, structural components and construction.
PRO HD50 – 5-Year Frame Warranty
All PRO HD50 gazebos include a 5-Year Manufacturer's Frame Warranty covering eligible manufacturing defects affecting the aluminium frame, structural components and construction.
This extended warranty reflects our confidence in the strength, durability and quality of our PRO HD50 aluminium frames.
Automatic Warranty Upgrade for Existing PRO HD50 Customers
All PRO HD50 gazebo frames previously supplied with our 3-year manufacturer's frame warranty will automatically receive an additional 2 years of warranty coverage, extending the total frame warranty period from 3 years to 5 years from the original purchase date.
This upgrade applies retrospectively to all PRO HD50 frames originally supplied with the previous 3-year warranty, including those whose original 3-year warranty period has already expired, provided the claim falls within five years of the original purchase date and meets the applicable warranty conditions.
The upgrade is provided at no additional cost, and customers do not need to register, apply or request an updated warranty certificate.
Existing warranty certificates displaying a 3-year PRO HD50 frame warranty will automatically be recognised as providing 5 years of frame warranty coverage under this updated policy.
All other warranty terms, conditions and exclusions remain unchanged.
Canopies & Sidewalls – 12-Month Material Warranty
All gazebo canopies and sidewalls include a 12-Month Material Warranty covering eligible manufacturing defects affecting the fabric, stitching, seams and materials.
Accessories such as ground bars, joining kits, rain gutters and weights are not included in these specific frame or fabric warranties unless expressly stated otherwise.
Your statutory rights remain unaffected.
2. Warranty Commencement & Certification
Your standard manufacturer's warranty period is calculated from the original purchase date shown on your invoice or order confirmation, subject to your statutory rights.
For PRO HD50 customers receiving the automatic warranty upgrade, the extended 5-year period is also calculated from the original purchase date, rather than from the date this policy was updated.
No separate warranty registration is required.
A personalised warranty certificate will be supplied with your gazebo upon delivery. An electronic copy will also be emailed to your registered email address.
Existing PRO HD50 customers do not require a replacement certificate to benefit from the automatic 5-year warranty upgrade.
We recommend retaining your warranty certificate and original proof of purchase for future reference.
3. What Our Warranty Covers
Frame Warranty
Our frame warranty covers eligible manufacturing defects affecting the aluminium frame, structural components and construction during the applicable warranty period.
- PRO HD40: 2-year frame warranty.
- PRO HD50: 5-year frame warranty, including automatically upgraded existing customers.
Canopy & Sidewall Warranty
Our material warranty covers eligible manufacturing defects affecting the fabric, stitching, seams and materials of your gazebo canopy and sidewalls during the applicable 12-month warranty period.
All warranty claims are subject to verification, and further inspection may be required where necessary.
4. Warranty Exclusions
Our voluntary manufacturer's warranties do not cover damage resulting from adverse weather conditions, including storms, high winds, heavy rainfall and snow.
Damage caused by incorrect assembly, improper installation, incorrect dismantling, misuse or failure to follow the supplied instructions is also excluded.
Damage caused by insufficient anchoring, securing or weighting is not covered.
Normal wear and tear that is not attributable to a manufacturing defect is excluded from our voluntary warranty.
These exclusions apply equally to the extended 5-year PRO HD50 frame warranty.
These exclusions do not affect your statutory rights.
5. Making a Warranty Claim
If you believe your gazebo has developed a manufacturing fault during the applicable warranty period, please contact our customer support team.
Email: info@hdgazebos.co.uk
When contacting us, please provide your original order number, a description of the fault and clear photographs showing the affected product or component.
We aim to review your claim and confirm the next steps within 2 working days.
Depending on the nature of the fault, we may request additional information or arrange a further inspection before confirming the outcome.
Existing PRO HD50 customers whose warranties have been automatically extended can make a claim using their original order details or warranty certificate.
6. Warranty Replacements & Repairs
Gazebo Frame Replacements
Our gazebo frames feature modular construction, allowing individual components to be replaced without replacing the entire frame.
For approved frame warranty claims, HD Gazebos will supply the necessary replacement components to rectify the identified manufacturing defect at no additional cost.
This also applies to approved claims made under the automatically extended 5-year PRO HD50 frame warranty.
Canopy & Sidewall Replacements
For approved canopy or sidewall material warranty claims, HD Gazebos will provide a replacement for the affected canopy or individual sidewall at no additional cost.
Unaffected products or components will not automatically be replaced under our voluntary manufacturer's warranty.
Where inspection or the return of a defective component is necessary, our customer support team will explain the arrangements.
These voluntary warranty remedies do not restrict any remedies available under applicable consumer law.
7. Product Care & Maintenance
To maintain your gazebo and maximise its lifespan, always follow the supplied assembly and maintenance instructions.
Ensure your gazebo is correctly assembled, securely anchored and appropriately weighted for its location and the prevailing conditions.
Gazebos should not be used during storms, high winds, heavy snowfall or other unsafe weather conditions.
Accumulated rainwater or snow should only be removed when it is safe to do so.
Canopies and sidewalls should be thoroughly dried before prolonged storage to help prevent mould, mildew and fabric deterioration.
Regularly inspect your gazebo's frame, locking mechanisms, joints and fabric for signs of wear or damage.
These care recommendations do not restrict your statutory rights.
8. Geographical Warranty Coverage
Our voluntary manufacturer's warranties apply to eligible products supplied within Great Britain, including England, Scotland and Wales.
The automatic PRO HD50 warranty extension applies to eligible existing PRO HD50 customers within the same geographical coverage area.
These voluntary warranties do not extend to Northern Ireland or destinations outside Great Britain.
Your statutory rights remain unaffected.
9. Your Statutory Rights
Our manufacturer's warranties are provided in addition to your statutory rights and do not replace, restrict or exclude them.
Under the Consumer Rights Act 2015, consumers have legal rights where goods are faulty, not of satisfactory quality, not fit for purpose or not as described.
Depending on the circumstances, these rights may include repair, replacement, a price reduction or a refund.
Business customers may have different statutory and contractual rights.
The automatic extension of the PRO HD50 manufacturer's frame warranty is an additional voluntary benefit and does not reduce or alter any statutory rights.
10. Contact HD Gazebos
If you have any questions regarding your warranty, the automatic PRO HD50 warranty upgrade or require assistance with your products, please contact us.
HD Gazebos Ltd
Unit VC20060
Cheethams Mill Industrial Park
Park Street
Stalybridge
Greater Manchester
SK15 2BT
United Kingdom
Email: info@hdgazebos.co.uk
Telephone: 0161 710 5699
Website: https://hdgazebos.co.uk
Our team is here to help you get the most from your HD Gazebos products.